Our non-clinical Care Guides support patients and their caregivers to identify and resolve practical, social, physical, emotional, and spiritual barriers to care. The goal of the Care Guide is to help lower stress for patients by proactively identifying issues and connecting patients with the appropriate resource for resolution. This is an opportunity to make a difference for patients and caregivers.

Guideway is currently seeking a Bilingual Care Guide (fluent in both Haitian Creole and English) to:

• Develop relationships with patients by meeting them face-to-face within the clinics and speaking with the patient by phone in-between clinic visits
• Collaborate closely with the clinical team and utilize various resources throughout the health system to make a strong impact on the patient’s experience
• Proactively research, identify and examine new community resources that can be used to assist patients
• Participate in a growing professional network defining the standard for care guidance by disease state
• Empower patients to communicate their preferences and priorities to their healthcare team and to take an active part in the decision-making process of their healthcare
• Continuously contribute to the Care Guide navigation program development, implementation, and evaluation as we grow and expand our company
• Any other duties necessary to drive our values, fulfill our mission, and abide by our company values

By helping address the non-clinical factors that have a large impact on overall patient health, Guideway helps providers improve patient outcomes, increase patient satisfaction, reduce unnecessary utilization, and meet and exceed quality requirements.

This is a great opportunity to get started in healthcare and grow a meaningful career! This position is being offered remotely. 

Qualifications and Skills Required:

• Bilingual - Fluent in both Haitian Creole and English
• Proficiency with a personal computer
• Technical and analytical skill set
• Excellent communication, organizational, and interpersonal skills are necessary
• Experience with Microsoft Excel preferred
• Bachelors preferred, but the equivalent professional experience will be considered
• Immigration and/or Visa sponsorship will not be provided